Modifying Live Actions that have a Gender Split/Quota, FAQs

Can I decrease the number of desired respondents of an action once it’s live? What are the implications of lowering my survey cap if I had a gender split/quota applied to an action? 

Yes! If the action has a gender split/quota, the Suzy platform will trim results to meet the goal once the action closes.

Can I increase the number of  desired responses of my action once it’s live? What are the implications of increasing my survey cap if I had a gender split/quota applied to an action? 

Yes! There is no impact if you increase the response cap on an action- the Suzy platform will adjust to meet the gender split/quotas. 

What happens when you close a survey early (under the number of desired respondents) when targeted to a gender split/quota?

If an action with a gender split/quota is closed before the participant count is reached, the action closes as is. Your results will NOT have the gender split or quota breakout that you specified during the setup process. 

  • If a user manually closes out the action/mission BEFORE it exceeds the set Participant Count- the action doesn't re-trim to get the set gender split. Results just close as is.
  • If a user closes out the action/mission AFTER it exceeds the participant count - Example: 410/400 Participants (Ex: Usually waiting for a quota group to catch up) THEN the mission trims upon manually closing to try and calculate the gender split originally set.

Why is my survey still open when the respondent count has exceeded my survey target? (Ex: 410/400 respondents). 

This sometimes occurs on the Suzy platform when trying to reach a gender split or quota goal. Suzy surveys remain open to respondents until the desired gender split/quotas are achieved, and in some cases more participants than needed will complete a survey. Don’t worry- any ‘extra’ respondents will be removed/trimmed from your dataset once the survey fills to completion.

What happens if I lower my total target while my survey is live but have already achieved more than I'd need for my updated target for a specific gender split/quota? 

If your action has achieved more than the updated needs for the gender split/quota, the Suzy platform will trim results upon close to match new quota limits. 

What happens if I lower my total target while my action is live but have already achieved more than this total target and am just waiting on a specific quota group? 

The action will stay open until the specific gender split/quota has been achieved. Please note, the respondent count may exceed the desired respondent count in order to achieve a specific gender split/quota, but the platform will trim to the desired number of respondents and  gender split/quota upon closing.