Suzy
User Guide
Technical Support

I get "Access Denied" when I try to download my data. What should I do?

Try logging out and then back in and/or clear your cache/cookies.

To clear your cache/cookies, please follow the appropriate set-up based on your web browser, featured on this page.

Articles in this section

I’m having trouble accessing Suzy from my office and/or work computer. What should I do?
I’m currently outside of the U.S. and can’t access Suzy. What should I do?
How do I reset my password?
Why did my survey close with a smaller sample size than I designated?
Why did my allocation reset or show incorrect/missing information?
Can I relaunch a survey because I made a mistake that needs to be corrected?
I get "Access Denied" when I try to download my data. What should I do?
I'm having issues with the platform loading. What should I do?
After I launch a question, can I edit it?
How do I clone/copy questions/actions I have launched before?