I'm having issues with the platform loading. What should I do?

 Try clearing your cookies/cache to help with loading the platform:

1. Open Google Chrome and in the upper right corner of the screen, click on the three horizontal lines to open a menu of options. Move your mouse to the section that says "More Tools," which will open another menu.

  • 2. Click on the "Clear browsing data" option, which will launch a pop-up menu.
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  • Click on "Clear browsing data..." under "More tools." 
  • 3. Check the box next to "Cached images and files" from the list. (In addition, you can choose to check any combination of options from the "Advanced" tab, ranging from your browsing history to your cookies and other site data or saved passwords.)
  • 4. Once you've chosen the data you would like to delete, choose the range of time you'd like to delete that data for, and then click "Clear data." Wait for the pop-up window to disappear, and you're all finished!
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  • Choose the time range and options you'd like to delete, then click "Clear data." 
  • You can also access the cache-clearing option via the History menu:

  • 1. Open Google Chrome and in the upper right corner of the screen, click on the three horizontal lines to open a menu of options. Move your mouse to the section that says "History," which will open another menu.
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  • Click "History" under the "History" tab. Jennifer Still/Business Insider
  • 2. Click on the new "History" option, which will open a new tab featuring all of your browsing history.
  • 3. On the history page, locate the option to "Clear browsing data" and click on it, launching a pop-up menu.
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  • Click "Clear browsing data..." 
  • 4. Repeat steps three and four from the above list.


  1. Click the Library button 57 library icon , click History and then click Clear Recent History….
  2. Select how much history you want to clear:
  • Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the last day or everything).
  1. Firefox Clear Recent History dialog
  1. Click the Clear Now button. The window will close and the items you have selected will be cleared from your history.

Internet Explorer:

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....
    NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
    Tools, Safety, Delete browsing history...
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
    Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.


The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below.

  • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.
  1. Close out of Internet Options. Click on Tools and select Developer Tools.
    Tools > Developer Tools
  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...
    Cache > Clear Browser Cache...
  3. Click Yes to confirm the clearing of the browser cache.
    Yes button

Microsoft Edge:

To clear cache and cookies when using Microsoft Edge, follow the steps detailed below:

• Click on the menu button situated in the upper right corner.


• Click on Settings.


• Under Clear browsing data, click on Choose what to clear.


• Check the boxes next to Cookies and saved website data and Cached data and files.

• Click on Clear.

In the Safari app  on your Mac, choose History > Clear History, then click the pop-up menu.

  1. Choose how far back you want your browsing history cleared.