Suzy Live Technical Guide

Suzy Live Technical Requirements

Before you participate in any Suzy Live interviews, there are a few technical requirements we need to review with you first.

Compatible Browsers for Suzy Live: Recent versions of Chrome, Firefox, Microsoft Edge, and Safari.

 

Step 1) Enable Your Video & Audio 

When you join a Suzy Live interview in your browser, you will need to enable permission to your camera & microphone. Details on how to enable these permissions are specified for your browser below.

First:

  • Mac Users: Check your System preferences → Security and Privacy → Privacy tab → Camera to make sure your browser is enabled. Then go to Microphone to make sure your browser is enabled.
  • PC Users:  Check your computer's settings around permissions/privacy for the camera and microphone. Ensure each device is enabled.

Second:

  • If you are using Google Chrome: Head to Settings → Privacy & Security →  Camera and Microphone to make sure you aren’t blocking Suzy Live and are allowing access. Then, at the start of an interview, a dialog box will appear asking for permission to access your camera & microphone. After allowing, you will be asked to confirm which camera & microphone to connect to. If you are having trouble gaining access, click the lock icon in the URL field to ensure you are providing access for your camera and microphone.
    • Screen_Shot_2020-10-26_at_4.20.23_PM.png
  • If you are using Firefox: Head to Options --> Privacy & Security → Permissions → Camera settings and Microphone settings to make sure you aren’t blocking Suzy Live and are allowing access. Then, at the start of an interview, a dialog box will appear asking for permission to access your camera & microphone. After allowing, you will be asked to confirm which camera & microphone to connect to.
    • Screen_Shot_2020-10-26_at_4.18.52_PM.png
  • If you are using Microsoft Edge: Head to Settings → Site permissions → Camera and Microphone to make sure you aren’t blocking Suzy Live and are allowing access. Then, at the start of an interview, a dialog box will appear asking for permission to access your camera & microphone. After allowing, you will be asked to confirm which camera & microphone to connect to.  If you are having trouble gaining access, click the lock icon in the URL field to ensure you are providing access for your camera and microphone.
    • Screen_Shot_2020-10-26_at_4.21.14_PM.png
  • If you are using Safari: Head to Preferences → Websites → Camera and Microphone to make sure you aren’t blocking Suzy Live and are allowing access. Then, at the start of an interview, a dialog box will appear asking for permission to access your camera & microphone. After allowing, you will be asked to confirm which camera & microphone to connect to.
    • Screen_Shot_2020-10-26_at_4.19.38_PM.png
  • If you are using your Phone: iOS and Android devices ask for permission to turn on audio & video when joining a Suzy Live interview.
    • Screen_Shot_2020-10-26_at_4.23.37_PM.png

 

Step 2) Enable Screen Sharing (for Moderators only) 

  • If you are using Google Chrome: When you go to share your screen, a dialog box will appear in the browser where you can select what application to share.
    • Screen_Shot_2020-10-26_at_4.25.50_PM.png
  • If you are using Firefox: When you go to share your screen, an icon will appear in your browser URL asking for permission to share your screen. Select what you want to share, and then click Allow.

    • Screen_Shot_2020-10-26_at_4.24.48_PM.png

  • If you are using Microsoft Edge: When you go to share your screen, a dialog box will appear in the browser where you can select what application to share.
    • Screen_Shot_2020-10-26_at_4.26.38_PM.png
  • If you are using Safari: Head to your browser’s preferences. Then go to Websites → Screen Sharing → Make sure you are allowed to screen share. A dialog box will also appear asking for permission to share your screen.

    • Screen_Shot_2020-10-26_at_4.25.20_PM.png