Piping on Suzy: Best Practices

  1. Preview your survey!!! Test and test again to ensure that piped values are showing up properly to respondents! 
    • Remember- piping is dynamic and creates a tailored user experience based on previous answers! Test various cases to ensure ALL respondents will have a seamless survey experience. 
  2. Check ‘Other’ and ‘None of the above’ piped responses!
    • ‘Other’ and ‘None of the above’ answer choices will be piped in as plain text. Those who wrote in an ‘Other’ answer choice will see what they’ve written. Those who selected ‘None of the above’ will be shown ‘None of the above.’ In order to avoid piping in these responses, utilize in-step targeting to target the question away from respondents who selected ‘Other’ or ‘None of the above.’ In-step targeting can be critical when it comes to ensuring piped answers make sense to respondents!
  3. Check when piping from multiselect multiple choice questions! 
    • When piping from a multiselect question into answer choices, the number of answer choices is dynamic! If the source multiselect multiple choice question gives the option to select 1 answer option, there is the possibility respondents will only receive one piped answer choice in the future! Double check to make sure this fits with the question. If respondents should be shown a minimum number of pipes, ensure that the source question has a minimum number of selected responses. 
  4. Check when piping into scale and custom grids! Reminder: grids can only support 10 piped responses!
    • If your piped question has the potential for more than 10 pipes, you will receive a warning message like the one below. In order to resolve this issue, limit the source question to 10 answer choices by reducing the number of available answer choices, or limiting the number of answer choices a respondent can select to 10. If your answer has more than 10 potential piped responses, you will see the below error message and will NOT be able to proceed until you fix the issue.
  5. If you want to exclude a particular piping option, use in-step targeting!
    • If there is a need to exclude certain answers from being piped into a question, in-step targeting is the way to go. After setting up your pipe, use in-step targeting to target away from answer choices that you do not want to be piped. In-step targeting is key to ensuring that the correct text is piped into your question.